Client profile
Apparel retailer with stores plus e-commerce; inconsistent store metrics.
Challenges
- Sales vs. inventory KPIs conflicted
- Commission rules changed often
- Online/offline teams measured differently
What we did
- Store productivity and inventory turns
- Commissions tied to member repeat purchase
- Omnichannel performance framework
Outcome
Aligned HQ–store metrics; incentives tied to member engagement.
Based on a real XieChunQiu engagement; anonymized.
