Client profile
Auto parts supplier with strict customer audits, ~600 employees.
Challenges
- Weak link between quality metrics and rewards
- Hard to trace complaints to process steps
- No standard engineer project KPIs
What we did
- Quality KPIs in line and functional reviews
- Complaint traceability by process step
- Engineer milestone-based project KPIs
Outcome
Quality and performance integrated; faster complaint response; measurable engineering projects.
Based on a real XieChunQiu engagement; anonymized.
