Client profile
Import/export firm with sales, documentation, and warehouse functions, ~200 staff.
Challenges
- Complex commission rules confused new hires
- Documentation KPIs disconnected from sales
- Seasonal staffing swings hurt productivity
What we did
- Sales-track KPIs and commission redesign
- Support-function SLA metrics
- Flexible staffing linked to performance
Outcome
Transparent sales incentives; support roles measured; smoother seasonal productivity.
Based on a real XieChunQiu engagement; anonymized.
