Client profile
Print/packaging shop with many small batch orders, ~350 employees.
Challenges
- Piece rates unchanged for years
- Pre-press/post-press not measured
- Unclear accountability for late deliveries
What we did
- Piece-rate recalculation and update cadence
- Point KPIs for pre/post press
- Delivery SLA with cross-step accountability
Outcome
Transparent piece rates; full-process KPI coverage; better on-time delivery.
Based on a real XieChunQiu engagement; anonymized.
