Client profile
Beauty and wellness chain with HQ plus multi-city stores; inconsistent store metrics.
Challenges
- Stores operated siloed from HQ
- Consultant sales counted differently per store
- No objective store-manager promotion criteria
What we did
- HQ–store performance framework
- Consultant/manager KPIs tied to ticket size and repeat visits
- Store-manager competency model and promotion path
Outcome
HR system unified; comparable productivity across stores.
Based on a real XieChunQiu engagement; anonymized.
