Manufacturing / Performance
Bottom line: Strong manufacturing KPI systems connect P&L goals → department targets → line/shift metrics → individual contribution — with scoring that managers and operators both believe.
Common failure modes
- KPIs copied from a textbook industry
- Too many metrics — nothing is truly owned
- Shop-floor scores ignored in management reviews
Design principles XieChunQiu uses in the field
| Layer | Example focus |
|---|---|
| Business | Delivery, quality cost, productivity, safety |
| Department | WIP, changeover loss, scrap rate, schedule adherence |
| Line / shift | Output, first-pass yield, downtime minutes |
| Individual | Point-based or role-specific measures tied to team outcome |
Public method names include cup-shaped KPI and point-based KPI approaches for frontline roles — details customized per plant.
Rollout matters more than the spreadsheet
KPI design without manager coaching and pay linkage reverts to theater within one cycle.
